Customer relationship management (CRM) is an approach to managing a company's interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
CRM is a customer-oriented feature with service response based on customer input, one-to-one solutions to customers' requirements, direct online communications with customer and customer service centers that are intended to help customers solve their issues. It includes the following functions:
Sales force automation, which implements sales promotion analysis, automates the tracking of a client's account history for repeated sales or future sales, and ?oordinates sales, marketing, call centers, and retail outlets.
Data warehouse technology, used to aggregate transaction information, to merge the information with CRM products, and to provide key performance indicators. Opportunity management which helps the company to manage unpredictable growth and demand, and implement a good forecasting model to integrate sales history with sales projections. CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales.
We come from a thought that every organization is different and hence have their specific problemion to cater to that particular area.
Your information has been received. Once we review your enquiry, we'll immediately send a follow up email with the information you requested
we will call you if we require any further information to assist you.
In the meantime, get yourself updated with the latest market trends
1300 894 506
If you’re interested in driving revenue online, growing market share, and staying ahead of your competition, then get in touch.
We respect your privacy and promise never to rent or share your details with anybody.
